Refund policy

Return and Refund

Enjoy shopping on alonsa.com with these great return policy features:

1. 15 days Returns – You have 15 days to make a refund request after your order has been delivered.
2. Easy and Free Returns – You can return any product you have bought, and we will take care of the return shipping costs.
3. Full Refunds – If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.
4. Authenticity Guarantee –  If your purchase is found to be counterfeit, you will receive a full refund along with any shipping fees paid.

How does Return Policy Work?

1. Initiate A Return –
2. Call / WhatsApp the number +971 54 581 1304
3. Schedule Pick-up  – A pick-up will be scheduled by one of our courier services after communicating with you
4. Return The Item – Pack the item in its original state and packaging. Hand over the package to the courier representative.
5. Refund Processed – Once we receive your returned item, we will inspect it and process your refund.