Shipping & Return Policy
Thank you for visiting and shopping at Alonsa Gulf. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates may vary product to product.
Return and Refund
Enjoy shopping on alonsa.com with these great return policy features:
- 15 days Returns – You have 15 days to make a refund request after your order has been delivered.
- Easy and Free Returns – You can return any product you have bought, and we will take care of the return shipping costs.
- Full Refunds – If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.
- Authenticity Guarantee – If your purchase is found to be counterfeit, you will receive a full refund along with any shipping fees paid.
How does Return Policy Work?
- Initiate A Return –
- Call / WhatsApp the number +971 54 581 1304
- Schedule Pick-up – A pick-up will be scheduled by one of our courier services after communicating with you
- Return The Item – Pack the item in its original state and packaging. Hand over the package to the courier representative.
- Refund Processed – Once we receive your returned item, we will inspect it and process your refund.