Shipping & Return Policy

Thank you for visiting and shopping at Alonsa Gulf. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates may vary product to product.

Return and Refund

Enjoy shopping on alonsa.com with these great return policy features:

  1. 15 days Returns – You have 15 days to make a refund request after your order has been delivered.
  2. Easy and Free Returns – You can return any product you have bought, and we will take care of the return shipping costs.
  3. Full Refunds – If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.
  4. Authenticity Guarantee –  If your purchase is found to be counterfeit, you will receive a full refund along with any shipping fees paid.

How does Return Policy Work?

  1. Initiate A Return –
  2. Call / WhatsApp the number +971 54 581 1304
  3. Schedule Pick-up  – A pick-up will be scheduled by one of our courier services after communicating with you
  4. Return The Item – Pack the item in its original state and packaging. Hand over the package to the courier representative.
  5. Refund Processed – Once we receive your returned item, we will inspect it and process your refund.