Our products are known for enriching people’s lives. Our goal is to create the future for our customers. We are dedicated to maintaining highest international standards of excellence through quality, technology and innovation. We have been brining in the latest and very best in consumer electronics and home appliances, successfully adapting to suit customers needs and crafting it to improve the quality of life – as each of our satisfied customer will agree.
We not only underline the importance of the ultimate goal – customer satisfaction but also the ultimate target – the customer, thereby earning the love and respect of more and more of our customers. Our culture is based on the fundamental that customers are its most important assets. Respect and genuine concern for each customer is the basic principle on which our organization functions. We believe that by giving respect, recognition and trust we can provide good service and thereby win our customers’ hearts.
We consider After Sales Service as a key parameter for our products and business. In order to deliver prompt and easy accessible service, we have set up widespread Authorized Service Centres to service our customers. These centers serve as a one-stop shop for our customers. Customers also get a chance to see our range of products, interact with our team to know more about the company’s products and services. We are also increasing our Service Centres to extend our reach to the customers.
We seek to satisfy more and more of our customers with prompt and accurate service. We adhere to a turnaround time of 24 hours within the places where our service centers are located. A Service helpline no. gives access to ALONSA Care throughout the country.
'10 seconds to lose a customer, 10 years to gain them back' forms the guiding principle for ALONSA Service Team as we strive to satisfy the growing expectations of our customers.